When it comes to managing your Cisco network infrastructure, businesses can choose from three available options to best suite your needs:

• Proactively Managed— Network Architects service offering that includes complete proactive management of your infrastructure—monitoring, reporting, routine maintenance, a service level agreement, and executive—level quarterly business reviews
• Reactively Managed— Basic access to Network Architects expertise, with monthly block time hours, a service level agreement, and optional monitoring
• Self-Managed— Your organization has the necessary IT staff, processes, and tools in place to optimally manage your network infrastructure.
  

For customers who desire proactive network management, Network Architects offers three expertly managed network services, usually for a fixed monthly recurring fee:

• Complete, Manage360 outsourced network services
• Manage360 for Cisco firewalls
• Manage360 for Cisco routers

For those customers who only need reactive network management, Network Architects offers monthly retainer—based block-time agreements, based on the following service levels: