The Challenge: Complexity Happens
Information Technology is complex. The speed of business demands frictionless IT services. In order to keep pace, Executive staff must build out an organization with capabilities in multiple disciplines.

Most businesses in the SMB market have limited resources, requiring IT staff to focus on applications, and daily PC/server support—leaving the more challenging areas of networking, security and voice systems greatly underserved. Managing complex system designs, configurations, and best practices is difficult when it is not your organization’s primary focus.

The Solution: Manage360
Network Architects, Inc. offers its Manage360 service to meet these needs. This service combines remote monitoring tools, management reports, and high-end Cisco-certified network, security and voice engineers into a single outsourced offering.

Features
Manage360 provides proactive service at a predictable monthly cost. Providing businesses with a specific Service Level from a highly specialized partner serving as their trusted “Virtual CIO”.

Feature	Before Manage360	After Manage360
Service delivery	Reactive: driven by system failures	Proactive: addresses potential issues before failure
Service costs	High, unpredictable hourly rates	Predictable, manageable monthly costs
Accountability	Best effort basis by IT service provider	IT service provider commits to service level
Relationship	Hourly work, project driven	IT service provider becomes a "Virtual CIO", win/win partnership

Manage360 is offered on Cisco firewalls, routers, phone systems, VPNs, switches, wireless and security devices. Manage360SM support for desktops and servers is also offered upon request.

Benefits

• Increased productivity with proactive support of the network
• Predictable monthly costs avoids unexpected expenditures
• Cleary defined Service Level Agreement provides accountability
  of deliverables from our specialized staff
• Virtual CIO allowing management to focus on their core business,
  knowing a seasoned professional is guiding the IT operations
• Improved system availability enables your internal staff to focus
  on serving their customers
  

The Result: Seamless Business Operations
Manage360 provides you with the freedom to generate energy towards building your business instead of constantly performing break-fixes to your network. Focus on what you do best and let Network Architects handle the rest—networking, security and voice operations.