To view an excellent flash video on the power of Unified Communications, click here.
Recommendation: for functionality specific to small and mid-size businesses in the flash video, click chapter 9 on the bar at the bottom of the video.

Cisco Smart Business Communications System (UC500)Communicate more effectively by reaching the right resource the first time. Now your small business can deploy a simple, affordable, easy-to-manage unified communications system with the industry-leading Cisco Unified Communications 500 Series for Small Business. This solution eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also integrates with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. The easy-to-manage solution supports up to 50 users in flexible deployment models based on your needs.

Cisco Unified Communications Manager Express
Cisco Integrated Services Routers can be configured to serve as an IP PBX serving as a phone switch and voice mail system for up to 240 handsets. Cisco Unified Communications Manager Express (formerly known as CallManager Express) enables the large portfolio of Cisco Integrated Services Routers to deliver IP telephony features that are commonly used by business users to meet the requirements of the small or medium sized office.


Cisco Unified CallConnectors for Microsoft Windows
Simplify communications and facilitate collaboration with the easy-to-use interface of the Cisco Unified CallConnector suite. This family of products extends customer information with call control to the Microsoft Windows desktop, providing features such as:

• Call control in Outlook and Internet Explorer (transfer, hold, conference)
• Unified contact list· Click-to-dial, speed dial
• Caller ID popup linked with Outlook
• Call history logs on PC
• Dynamic presence information (location, IP phone status, availability sync'd with Outlook calendar)
• Simple instant messaging
• User-customizable automation rules
• Shared ringing on IP phone & other phone
• Bridged calls: switch between IP phone & mobile phone
• Single number reach (routed calls)

IPcelerate IPsmartSuite
IPsmartSuite is a ‘business-intelligent’ communications solution for the challenges facing small business. IPsmartSuite streamlines everyday business processes used by small companies. IPsmartSuite uses the IP Phone to manage daily functions such as staffing, task management, payroll controls, billing, appointment reminders – even emergency response. IPsmartSuite is available with vertical market functionality for a physician’s office, law firm, retail store, and general office deployments.